Refund & Return Policy
Refund & Return Policy
General Return Eligibility We provide a generous and customer-oriented return service for all products. Customers can apply for a return service if they are unsatisfied with the purchased health supplements. All return applications must be submitted within our official valid return period. To meet return standards, the returned products must be in original unused condition, with complete original packaging, intact labels and accessories, and no signs of opening, contamination or damage, so that we can complete inspection and processing normally.
Return Application Process Customers who need to return goods shall initiate a return request through the dedicated contact channel on our Contact page. Our customer service team will respond promptly, verify the order information, and provide standardized return guidelines, including official return address, packaging specifications and operating procedures. Customers are required to follow official instructions to complete return delivery to ensure smooth processing.
Refund Processing Rules After our warehouse receives and strictly inspects the returned products to confirm compliance with return conditions, we will complete the refund settlement within the standard refund processing cycle. The full payment will be returned to the customer’s original payment account. The specific arrival time of funds is affected by the processing rules of different payment platforms and financial institutions, and is within the normal processing range of cross-border refunds.
Special Non-Returnable Provisions To comply with health and safety regulations, opened, used or contaminated health supplements do not support return and refund services. In addition, personalized customized products, promotional clearance items marked as non-refundable, and product damage caused by improper personal storage or use are not included in the return scope.